Terms and Conditions – Pianuki Limited
Last updated 29.12.2025

These Terms and Conditions govern your use of this website and the consultancy services provided by PIANUKI LIMITED.


Services


PIANUKI LIMITED provides professional consultancy services in marketing, management, and digital transformation. All services are advisory in nature and are agreed in writing prior to commencement, including scope, fees, and timelines.

Nothing on this website constitutes a binding offer. Engagements are confirmed only through written agreement, invoice, or payment request.


Payments


Payments for services are made via:

• Secure online payment links issued directly to clients
• Bank transfer to a UK business account

Payment links may be sent by email or included on invoices. All electronic payments are processed via secure third-party payment providers.

Unless otherwise agreed in writing, payments are due in accordance with the terms stated on the invoice or payment request. Services may commence upon receipt of payment or as contractually agreed.


Refunds & Cancellations


Consultancy services are bespoke in nature.

• Fees for services already delivered or commenced are non-refundable
• Fees for services not yet started may be refunded or credited at our discretion, subject to written agreement

Clients wishing to cancel or reschedule services must notify us as early as possible. Cancellation fees may apply to reflect work completed, time reserved, or costs incurred.


Website Use


We do not guarantee uninterrupted access to the website and accept no liability for technical issues beyond our reasonable control.

We reserve the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the current Terms.


Governing Law


These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.